afktoto Casino & Sportsbook FAQ

Opening an account on afktoto takes about subject to verification. Visit afktoto.fun on your phone or computer, tap "Open an account," and enter your email address and mobile phone number. Create a strong password, confirm you are of legal age, and click Continue. Next, we ask for your full legal name and date of birth. You will then be asked to upload identity documents (a passport, national ID, or driving license) and a selfie holding your ID. Our verification team reviews these documents and sends a confirmation email within one business day. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). You are responsible for verifying that access to afktoto is legal in your jurisdiction before opening your account.

Before you start betting, read our Terms and Conditionswhich explain your account rights, how we handle your funds, and what happens if you breach our policy. Review our Game Rules page for details on football betting settlement (what counts as a valid goal, how we handle postponed matches during Idul Fitri and Idul Adha), live-dealer table rules (house edge, card values, payout rates), and slot game basics (how wins are calculated and how often games pay out). Read the Legal Notice to confirm that accessing afktoto is permitted in your jurisdiction. If you are new to online gaming, our Mobile App guide explains how to install afktoto on your phone and use its features safely.

Promotion codes are entered during account registration. When you reach the "Account Details" step, you will see a field labeled "Promotion code (optional)." Paste your code there and click Continue. Your code is validated immediately. If it is valid, a confirmation message appears showing the bonus you have earned. Codes must be entered before your account verification is complete — you cannot add a code to an existing account. Do not share codes with other people; each code is single-use and linked to your email address. If a code does not work, confirm it has not expired and that you have spelled it correctly (codes are case-sensitive). Our support team cannot apply codes retroactively to accounts.

We provide account management tools in the Settings section of your account. You can update your email address, phone number, and registered payment methods at any time. You can view your deposit and withdrawal history, check your account balance, and download transaction statements. You can reset your password via the "Forgotten password?" link on the login page — we send a reset link to your email, and you have subject to verification to click it and choose a new password. You can also close or self-exclude your account by contacting our support team. For questions about account restrictions, suspicious activity, or unauthorized access, email [email protected] with your account email and full details of the issue.

No. We allow one account per person. We verify this by checking your email, phone number, identity documents, and IP address during registration. If we detect multiple accounts from the same person, we will close all accounts involved and may forfeit their balances. Multiple accounts are prohibited to prevent fraud, collusion between players, and evasion of account limits. If you own a second email address or phone number and accidentally opened a second account, contact our support team immediately with proof of identity. We can merge accounts or close the duplicate, but only if you act before we detect the duplicate ourselves.

Depositing via e-wallet, mobile banking, or local payment is instant. Log into your afktoto account on your phone, go to "Deposit," select your payment method, and enter the amount. You will be redirected to the online payment, e-wallet, or mobile banking app (or their payment page if you are on desktop). Authorize the payment in that app, and you will be returned to afktoto. Your deposit appears in your account balance within seconds. There is no fee charged by afktoto for local payment, online payment, or e-wallet deposits — the payment provider may charge their own fees, which are shown before you confirm. You can view all your deposits in the "Transaction History" section of your account. Deposits from payment methods not registered to your account will be rejected and refunded to the original source.

If a deposit does not complete, the transaction will timeout after subject to verification and your balance will not be charged. Check your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account to confirm no money was deducted. If money was deducted but did not appear in your afktoto account, contact your payment provider first — they process the actual transfer. Once your payment provider confirms the money was sent, email our support team with your transaction reference number and proof of payment. Our finance team will investigate and credit your account within 1–2 business days. For withdrawals, if your withdrawal request is not processed within 3 business days, contact support with your withdrawal ID. Do not attempt the same transaction twice — duplicate requests may cause duplicate charges.

We recommend withdrawing to the same payment method you deposited from. If you wish to add a different withdrawal method, you must register it in your Settings and verify it by uploading proof of ownership (e.g., a screenshot of your account name in the mobile banking, local payment, online payment, or bank app). Once verified, you can withdraw to that method. For bank transfers, ensure the bank account name matches the name on your afktoto account — mismatches will cause the transfer to fail. e-wallet, mobile banking, and local payment withdrawals are processed directly to your registered account. Allow 1–3 business days for withdrawal processing, depending on the payment method. Bank transfers during holidays or weekends may be delayed.

If a match is postponed, your bet remains active and will be settled once the match is played, even if it takes weeks. If a match is cancelled or abandoned without being replayed, all bets on that match are refunded to your account balance. We settle football matches following official rules: a goal is a goal once it crosses the goal line; own goals count for the team that scored them. For League matches (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), we use the final official scoreline from the league. If a match restarts after a suspension, we use the final score at the end of the restarted match. Bets placed after kickoff are not accepted.

Our live-dealer tables broadcast a real dealer and physical cards or wheel in real time from our studio. Games include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera table variants. You place your bet on the afktoto app or website, and the dealer handles the cards or spins the wheel on camera. All outcomes are streamed live — you see everything happening in real time. Games are broadcast during posted hours (typically 12 PM to 3 AM daily). Disconnection rules: if your connection drops, your bet is held and the round continues. If the connection drops during your turn to act (e.g., hit or stand in blackjack), you are treated as standing (not hitting). All games are conducted fairly under our gaming license terms.

Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has different themes, reel layouts, and payout frequencies. Aviator is a skill-timed game where you cash out before the plane crashes; Sweet Bonanza uses a grid format and cluster payouts; Gates of Olympus has bonus rounds and multipliers. Reel games like Fortune Tiger and Mahjong Ways pay out when matching symbols land on enabled paylines. Every game has a help section explaining its rules and payout table. The amount you can win depends on your bet size and the game's payout structure — higher bets can produce higher wins. All games are tested by independent auditors and are fair and random.

Our support team responds to live chat inquiries during business hours (9 AM to 6 PM, Monday to Friday). Average chat response time is subject to verification. For email queries sent to [email protected], we aim to respond within 24 hours on business days. Urgent issues (account locked, unauthorized access, payment disputes) are prioritized and may be answered sooner. During holidays (Idul Fitri, Idul Adha, Imlek, and other national holidays), response times may be longer. If you need immediate help outside business hours, check our FAQ or our Mobile App guideyour question may already be answered. For technical problems (app not loading, game lag), restart your phone, clear your browser cache, or switch networks before contacting us.

Create a unique, strong password with at least 8 characters, including uppercase and lowercase letters, numbers, and symbols. Never share your password with anyone, including afktoto staff. Do not log in on shared devices. Log out after every session, especially on public Wi-Fi. Enable two-factor authentication (2FA) in your Settings if available — this adds a second layer of protection. Report suspicious activity immediately to [email protected]. If you suspect someone has accessed your account, change your password right away and contact support. We will review your account activity and lock it if needed. Legitimate staff at afktoto will never ask for your password, PIN, or OTP code via email, phone, or live chat. If someone claiming to be from afktoto asks for this information, report them immediately.

If you notice unauthorized bets, unknown deposits, or a missing balance, lock your account immediately by changing your password and contacting our support team. Include your account email, the dates of suspicious activity, and any relevant transaction IDs. Our fraud team will review your account, freeze it if needed, and investigate. If fraudulent activity is confirmed, we will restore your balance to its state before the unauthorized activity. Document everything — save screenshots of suspicious transactions. If you believe your account was hacked due to weak security on your end (e.g., sharing your password), we cannot recover losses from unauthorized bets, but we will help you secure your account going forward. If the fraud appears to be due to our security breach, we will compensate you fully.